Background
In
December of 2000, the Wenatchee School District adopted a plan for continuous
improvement in the district, also known as the Process Management System.
In support of this plan, the District
formulated the following mission:
“We
are committed to providing the highest quality of services to
our customers in compliance with requirements. We will achieve this
through monitoring and continuously improving our performance
based on district objectives and customer needs.”
The Process
Management System is based on international standards of quality (ISO
9001), which serve as our primary tool for achieving continuous improvement
in the District.
The ISO
9001 standard is international in scope. In order to be certified, businesses
and school districts must meet high standards of quality, continually
improve their products and services, reduce error and costs, and increase
customer satisfaction. The Wenatchee School District's program and procedures
are explained in the Quality
Manual.
Among the
critical elements required by ISO 9001 are Commitment to Quality, Management
Review Team, Documentation of Processes and Procedures, Corrective and
Preventive Action, and Internal Quality Auditing. These provide a framework
for assuring our "customers" that we are using a system that
provides the same high quality service to everyone, every time.
Departments
Eleven departments
in the Wenatchee School
District are currently
involved in the ISO 9001
procedure development process:
Athletics, Finance, Food
Services, Human Resources,
Learning & Teaching,
Maintenance, Process Management,
Safety & Security, Student
Support Services, Technology,
and Transportation.
As this is a process that
seeks to continuously improve,
procedures will be developed
and improved in an on-going
way. Additional departments
will be added as well.
You may access their procedures
by department.
Key People
The ISO Coordinator works with departments to
refine their procedures, forms, and work instructions,
and the Management Review
Team
oversees all Process Management activities. The Management Review Team
meets at least quarterly and includes all operational
directors and internal auditors.
Schedule
The Wenatchee
School District completed
its Certification Audit
on February 26-28, 2002,
through ABS Consulting,
Inc., of Houston, Texas.
We are now officially ISO-certified.
Slide Show
You may see
the Employee Awareness Training slide show by clicking here.
Questions? Contact Karen Allen at allen.k@mail.wsd.wednet.edu |
